Refund policy

At CJ Threads Online, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the following terms:

1. Eligibility for Refunds

  • Items must be returned within 2 days of the delivery date.
  • Products must be unworn, unwashed, and in their original packaging with all tags attached.
  • Items marked as final sale, gift cards, and customized products are not eligible for refunds.

2. Refund Process

  • To initiate a refund, contact our support team at Allanchrisjackson6@gmail.com with your order number and reason for return.
  • Once approved, you will receive return instructions, including the return shipping address.
  • Upon receiving the returned item, we will inspect it and process the refund within 7 business days.

3. Refund Method

  • Refunds will be issued to the original payment method used during the purchase.
  • Depending on your payment provider, it may take 3 days for the refund to reflect in your account.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • We offer exchanges for defective or incorrect items at no additional cost.
  • If you wish to exchange an item for a different size or color, please indicate this when requesting a return.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us within 3 days of delivery with photos of the item.
  • We will either replace the item or offer a full refund, including shipping costs.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account first.
  • Then, contact your credit card company or payment provider, as processing times may vary.
  • If you still haven’t received your refund, reach out to us at allanchrisjackson6@gmail.com.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.

8. Changes to the Refund Policy

  • CJ Threads Online reserves the right to modify this refund policy at any time.
  • Any updates will be posted on our website, and continued use of our services implies acceptance of the revised policy.

For any refund-related inquiries, please contact us at Allanchrisjackson6@gmail.com.

Thank you for shopping with CJ Threads Online!